Your steps.
Our accounting.

Every order keeps a written history: placed, paid, shipped, refunded, and every note in between. It is written as things happen rather than a status box being painted over, so the story of an order is still there next year when somebody asks.

• Mark fulfilled, add tracking, print a packing slip.
• Refund in full or in part, straight from the order.
• The money always moves at the payment provider first, and only then in your books.
• Web, phone and counter sales all keep the same kind of history.

Seven ready-made flows to start from, then rename every step to the words you already use. Some shops end an order two different ways, and that is allowed too: an order can finish as picked up or as shipped, never as both and never as one after the other.

• Made to order, pickup, bookings, wholesale, tickets and more, as starting points.
• Moving between two steps that mean the same thing to the money costs nothing at all.
• Crossing a real boundary runs the proper transition with every guard it has.
• Never customised it? Your shop is unchanged, exactly as it was.

This is why renaming is safe. "Baking" means paid and "Ready for pickup" means fulfilled, so your reports, your refunds and anything reading your shop from outside keep speaking one vocabulary while you speak your own.

Say what should happen the moment an order reaches a step, and it happens without you. Say how long is too long to sit in a step, and you get nudged before your customer has to ask.

• Email the buyer, tag the order, notify yourself, or call a webhook of your own.
• A rule can never fire twice for the same order, even if something is retried.
• Every firing is written down, so you can see what ran and when.
• Nothing is on until you turn it on. An empty flow sends nothing.

They ordered the wrong size. They want to add a mug. Both are normal, and neither one is allowed to quietly rewrite what was charged. Adding sends a link for exactly the difference, and the item joins the order when that link is paid. Removing something that has not shipped is a partial refund through the same engine every refund uses.

• Anything already fulfilled is left alone. What is in their hands is a return, not an edit.
• Removed units go back on the shelf they came off, including the right location.
• One-tap wallets cannot be offered on a top-up link, and the screen and the email say so.
• An edit never moves the order to a different step. A cake that lost a candle is still baking.

Someone ordered by phone, by email, or across a table at a fair. Build the order, type the price you actually agreed if it is not the shelf price, and send them a link to pay. When they do, it lands in your shop like any other sale.

• The pay link is the same secure page a card checkout uses. Nothing bespoke, nothing weaker.
• A price you set for one customer is sealed to that order and cannot be reused elsewhere.
• Stock, the customer record, the receipt and the timeline all behave as normal.

A shopper asks with their order number and their email, so nobody has to make an account to send something back. You approve or reject, mark the goods received when they turn up, then refund from the same order. Each step emails them, which is most of what a return actually is.

• The lookup is exact, so one shopper can never see another's order.
• They pick the items and the quantity, with a reason you can read later.
• The refund is the same engine as every other refund, so the money is never faked.
• Standing at the counter instead? The register can do all of this face to face.

Half of it is ready and half is on backorder, which is an ordinary Tuesday. Each shipment is its own record with its own carrier and tracking number, and the order honestly shows as partly done until the last thing goes.

• A recognised carrier turns a tracking number into a real link.
• An unrecognised one keeps the number and does not invent a link that breaks.
• A digital-only order has nothing to ship, so it never wears a stuck label.
• Buyers get told it shipped, and packing slips print with no extra setup.