Refund Policy

1. Our 30-Day Money-Back Guarantee

We stand behind the quality of our service. If you're not completely satisfied, we'll refund your purchase within 30 days.

2. What's Eligible for Refund?

2.1 Eligible Purchases

• Credit Packs - Unused credits purchased within 30 days
• Subscription plans (Live) - First month if canceled within 30 days
• Annual Plans - Pro-rated refund if canceled within 30 days

2.2 Refund Conditions

To qualify for a refund:

• Timeframe: Request within 30 days of purchase
• Usage: You may use up to 50% of purchased credits (we're generous)
• Good Faith: Refunds are for legitimate dissatisfaction, not abuse
• One Refund: Limit of one refund per customer (prevents abuse)

2.3 What's NOT Eligible

• Used Credits - Credits already consumed to use AI features
• After 30 Days - Purchases older than 30 days
• Free Credits - Free or promotional credits are not refundable
• Subscription Renewals - Automatic renewals after first month (cancel anytime to prevent future charges)
• Third-Party Costs - Domain, hosting, or other external services
• Promotional Credits - Bonus or promotional credits

3. How to Request a Refund

3.1 What We Need From You

• Email address used for purchase
• Order number or transaction ID (found in receipt email)
• Reason for refund (optional but helps us improve)

3.2 Processing Time

• Review: 24-48 hours
• Processing: 5-7 business days
• Bank posting: Depends on your bank (usually 3-10 days)

4. Subscription Refunds

4.1 Subscription Plans

• First month: Full refund if canceled within 30 days
• Subsequent months: Cancel anytime; no refund for current month
• Unused credits: Remain on account until subscription ends

4.2 How to Cancel Subscription

1. Log into your account
2. Go to Settings → Billing
3. Click "Cancel Subscription"
4. Confirm cancellation

Important: Canceling stops future charges but maintains access until period ends.

4.3 What Happens After Cancellation

• Access continues until end of billing period
• Unused credits remain available until subscription expires
• Any site you exported remains yours forever
• Can reactivate subscription anytime

5. Chargebacks & Disputes

5.1 Contact Us First

Please contact us before filing a chargeback. We'll resolve the issue faster than your bank, and chargebacks hurt small businesses.

5.2 Chargeback Policy

• If you file a chargeback, your account will be immediately suspended
• Disputed chargebacks may result in permanent account termination
• We reserve the right to contest fraudulent chargebacks

5.3 Fraudulent Purchases

If you notice unauthorized charges:

• Email [email protected] immediately
• We'll investigate and refund if confirmed fraudulent
• Change your password and enable 2FA

6. Partial Refunds

In some cases, we may offer partial refunds:

6.1 Partially Used Credits

• Used 10 credits out of 50 purchased → Refund 40 credits worth
• Calculated at purchase price per credit
• Minimum refund: $5

6.2 Pro-Rated Subscription Refunds

For annual plans canceled within 30 days:

• Example: Cancel after 15 days → Refund 345/365 days worth
• Credits used are deducted from refund amount

7. Special Circumstances

7.1 Technical Issues

If you experience technical problems preventing use:

• Contact support first - We'll fix it or extend your credits
• Refund available - If we can't resolve within 7 days
• Downtime credit - We may add credits for extended outages

7.2 Service Dissatisfaction

If the service doesn't meet expectations:

• Let us know what went wrong - We genuinely want to improve
• We may offer additional support or training
• If still unsatisfied, full refund available within 30 days

7.3 Account Issues

If your account is:

• Suspended for TOS violation: No refund (violated agreement)
• Hacked/compromised: Refund available for fraudulent charges
• Locked for security: Credits preserved, refund available if desired

8. Refund Methods

8.1 Original Payment Method

Refunds are issued to your original payment method:

• Credit/Debit Card: Refunded via Stripe to your card
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded to original bank account

8.2 Alternative Refund Methods

If original method is unavailable (card expired, account closed):

• We may issue refund via PayPal
• Bank transfer (for amounts over $100)
• Store credit (if you prefer to keep using service)

8.3 Store Credit Option

Instead of a refund, you can choose:

• Store credit: 110% of refund amount (10% bonus)
• Roll over: Top-up credits carry forward while your account is active
• Flexible: Change your mind later and request cash refund

9. Exceptions & Limitations

9.1 No Refund Situations

We cannot offer refunds if:

• You violated our Terms of Service (abuse, fraud, illegal activity)
• Request is made after 30-day window
• You've already received a refund in the past (one per customer)
• Purchase was made with stolen payment method
• You exported your site to keep it while disputing the charge

9.2 Legal Exceptions

Consumer protection laws in some jurisdictions (EU, Australia, etc.) provide additional rights that supersede this policy.

10. Contact Us

Questions about refunds or need to request one?

We typically respond within 24 hours (usually much faster).